Launching 1st Call Center @ Centro Fortuna a total Success
Last October 17, 2011 we have open up the doors to clients and campaigns of our 1st center project @ Centro Fortuna. The renovation of space B, build out and technology was set up accordingly to plans and client needs With the operating cost of $1.94 - $2.30 per hour including salaries, our clients are running campaigns at $5 per hour AND MAKE 100% PROFIT These are great money maker, turnkey operations centers with very low operating cost. Each center is equipped with state of the art technology, computers and customized agent cubicles.
Centro Fortuna building renovations
Center 1 transition a success!
LCI Solution successfully turned over to North Star Technology Inc. or NSTI the Center 1 of the Meritz building on 01 July 2011. The renovation of the 145 square meters with 36 stations went smoothly and as scheduled. The transition period of 60 days allowed NSTI, with the aid of LCI Solution Business Development team, for the adjustment period where minor adjustments were made and for the center to be operational.
The center 1 consists of 36 stations, an admin office, training room/pantry. All facilities needed to have an efficient and rewarding atmosphere.
As our motto states "Your success is our commitment", we make sure that every transition is prosperous and profitable to both business.
The center 1 consists of 36 stations, an admin office, training room/pantry. All facilities needed to have an efficient and rewarding atmosphere.
As our motto states "Your success is our commitment", we make sure that every transition is prosperous and profitable to both business.
LCI Solutions Begins with the renovation of the new center @ centro fortuna bldg. at as fortuna
LCI Solutions is starting with the renovations of the latest center at AS Fortuna. It is 850 square meters, the first section will have approximately 40 stations, it has capability to expand up to 120 stations in adjacent space and another 40 stations on the same floor and within 30 meters for a total of 160 stations.
Located in a professional building with a reception/security area, 24/7 security guard exterior and interior. Nearby Malls include Country Mall, Banilad Town Center (BTC), and Food Land Supermarket. Oak ridge Business park is just 2 blocks away, surrounded with almost all branches of banks & there is also a variety of 24/7 eateries and coffee shops such as: grilled food restaurant (AA Barbeque), Chinese, Japanese and Korean restaurants, food chains such as INASAL, JOLIBEE, Star bucks and etc. Excellent location for drawing staff, on major jeepney routes, very accessible and very safe area.
Our new center will have the ability to operate 3- 8 hour shifts, 1st shift USA campaigns, 2nd shift Australian Campaigns and 3rd shift will be non-VOIP campaigns such as content writing, website design, accounting, legal back office supports.
The Amenities of the center will include: 24 hours snack bar/ break area; massage/spa/beauty salon; back up power generator; individual aircon units for each space for climate control; great location for staff accessibility; on-site parking; 24 hour exterior and interior security guards; safe and active area with many malls, banks and retail close by';
So if you are interested to learn more about the center please visit our website www.lcisolution.com or contact us at [email protected]
Located in a professional building with a reception/security area, 24/7 security guard exterior and interior. Nearby Malls include Country Mall, Banilad Town Center (BTC), and Food Land Supermarket. Oak ridge Business park is just 2 blocks away, surrounded with almost all branches of banks & there is also a variety of 24/7 eateries and coffee shops such as: grilled food restaurant (AA Barbeque), Chinese, Japanese and Korean restaurants, food chains such as INASAL, JOLIBEE, Star bucks and etc. Excellent location for drawing staff, on major jeepney routes, very accessible and very safe area.
Our new center will have the ability to operate 3- 8 hour shifts, 1st shift USA campaigns, 2nd shift Australian Campaigns and 3rd shift will be non-VOIP campaigns such as content writing, website design, accounting, legal back office supports.
The Amenities of the center will include: 24 hours snack bar/ break area; massage/spa/beauty salon; back up power generator; individual aircon units for each space for climate control; great location for staff accessibility; on-site parking; 24 hour exterior and interior security guards; safe and active area with many malls, banks and retail close by';
So if you are interested to learn more about the center please visit our website www.lcisolution.com or contact us at [email protected]
VICIDIAL predictive dialers
VICIDIAL predictive dialers will put you ahead of the competition and secure your clients CRM needs.
Description
Asterisk as now in the mainstream of telecommunication is very competent to handle and manage small to big call centers with its standout features needed by call center we guarantee your full operation is in stability.
With our innovativeness to integrate open source software with Asterisk we have created a cost-effective call center solution. The Robust features and superior enhancement of our team is our milestone on this service. When choosing asterisk as your base for pbx you had already prepared your contact center in versatile setup, you could easily integrate your VoIP, analog lines and digital lines easily. Now you could also have almost all the expensive features of Avaya, Nortel and other proprietary system for call center with asterisk at no cost, because it already built-in. All you need is ateam like us who understand the technology of Asterisk.
Automatic Call Distribution (A.C.D.)
ACD is the scheme to distribute incoming traffic load among agents who have the same skill set. Our consultants have strong background in scripting and programing so they can extremely modify ACD scheme as per requirements. Generally we implement following algorithm themes;
• Ring all ring - all available agents until someone answers
• Round robin take - turns ringing each available agent
• Least recent ring - the agent which was least recently called by certain queue
• Fewest calls ring - the agent with the fewest completed calls from the queue
• Random ring - any agent randomly
• Campaign Rank: orders by the rank given to the agent for the campaign. - Highest to Lowest. Benefits
• Incoming calls are properly distributed among service agents.
• Underloaded - agent can attend more calls.
• Remarkably Improve the service agent performance.
Vicidial is a most advanced full functional outbound and inbound and blended call center solution.
Vicidial is a suite of programs that are designed to make full use of Asterisk Open Source PBX Phone system at a client computer level to extend the functionality of your phone and system. The complete suite of software is designed to work with an Asterisk system that has Zap (T1/E1/PSTN), IAX or SIP trunks and SIP/IAX/Zap phones.
Vicidial has two major components:
1. astGUI client: The main GUI (web based Graphic user interface) JavaScript and XMLHTTP Request functions that work within a browser to give real time information functionality and administrative with just an internet browser (ie Firefox, Mozila) on the client computer.
2. Vicidial: Vicidial is also a list dialer that can be fully integrated with Asterisk and is flexibly configurable with detailed logging. Vicidial can operate in two ways: manual and automatic. In manual mode, agents can dial the leads form web page one by one. In automatic mode, Vicidial automatically dials the number of leads configured by autodial level and connects dialed leads to agents when the call is answered
Primary Features:
In Depth Features List:
Description
Asterisk as now in the mainstream of telecommunication is very competent to handle and manage small to big call centers with its standout features needed by call center we guarantee your full operation is in stability.
With our innovativeness to integrate open source software with Asterisk we have created a cost-effective call center solution. The Robust features and superior enhancement of our team is our milestone on this service. When choosing asterisk as your base for pbx you had already prepared your contact center in versatile setup, you could easily integrate your VoIP, analog lines and digital lines easily. Now you could also have almost all the expensive features of Avaya, Nortel and other proprietary system for call center with asterisk at no cost, because it already built-in. All you need is ateam like us who understand the technology of Asterisk.
Automatic Call Distribution (A.C.D.)
ACD is the scheme to distribute incoming traffic load among agents who have the same skill set. Our consultants have strong background in scripting and programing so they can extremely modify ACD scheme as per requirements. Generally we implement following algorithm themes;
• Ring all ring - all available agents until someone answers
• Round robin take - turns ringing each available agent
• Least recent ring - the agent which was least recently called by certain queue
• Fewest calls ring - the agent with the fewest completed calls from the queue
• Random ring - any agent randomly
• Campaign Rank: orders by the rank given to the agent for the campaign. - Highest to Lowest. Benefits
• Incoming calls are properly distributed among service agents.
• Underloaded - agent can attend more calls.
• Remarkably Improve the service agent performance.
Vicidial is a most advanced full functional outbound and inbound and blended call center solution.
Vicidial is a suite of programs that are designed to make full use of Asterisk Open Source PBX Phone system at a client computer level to extend the functionality of your phone and system. The complete suite of software is designed to work with an Asterisk system that has Zap (T1/E1/PSTN), IAX or SIP trunks and SIP/IAX/Zap phones.
Vicidial has two major components:
1. astGUI client: The main GUI (web based Graphic user interface) JavaScript and XMLHTTP Request functions that work within a browser to give real time information functionality and administrative with just an internet browser (ie Firefox, Mozila) on the client computer.
2. Vicidial: Vicidial is also a list dialer that can be fully integrated with Asterisk and is flexibly configurable with detailed logging. Vicidial can operate in two ways: manual and automatic. In manual mode, agents can dial the leads form web page one by one. In automatic mode, Vicidial automatically dials the number of leads configured by autodial level and connects dialed leads to agents when the call is answered
Primary Features:
- Inbound, Outbound and Blended call handling
- Outbound agent-controlled, broadcast and predictive dialing
- No hidden fees
- All features available by default
- Scalable to hundreds of logged in agents
- Dedicated dialing server(s)
- Guaranteed up to 25 logged in outbound agents at 3:1 ratio per server
- Additional servers can be added to increase the number of logged in agents
- Communal web server and database included
- Integrated call recording
- Three-Way calling within the agent application
- Scheduled Callbacks: Agent-Only and Anyon
- Web-configurable IVRs and Voicemail boxes
- Virtually limitless campaigns, lists, IVRs, phone accounts, voicemail boxes, and user accounts
- Ability to have recordings automatically transferred to an external FTP site
- Includes five hours of initial setup support and one hour per month of free tech support
- Ability to have agents operate from almost any internet connected computer
- All hosted settings and configuration are transferable to a customerowned VICIdial system
- Full USA, Canada and UK regulatory-compliance
In Depth Features List:
- Ability for an agent to call clients in succession from a database through a web-client
- Ability to display a script for the agent to read with fields like name, address, etc. filled-in
- Ability to set a campaign to auto-dial and send live calls to available agents
- Ability to dial predicatively in a campaign with an adaptive dialing algorithm
- Ability to dial on a single campaign across multiple VICIhost dialers, or multiple campaigns on a single dialer
- Ability to transfer calls with customer data to a closer/verifier
- Ability to open a custom web page with user data from the call, per campaign, per In-Group, or per list
- Ability to autodial campaigns to start with a simple IVR then direct to agent
- Ability to broadcast dial to customers with a pre-recorded message
- Ability to park the customer with custom music per campaign
- Ability to send a dropped call to a voicemail box, queue or extension per campaign if no agent is available
- Ability to set outbound CallerID per campaign or per list
- Ability to take inbound calls gathering CallerID
- Ability to function as an ACD for inbound and fronter/closer verification calls
- Ability to have an agent take both inbound and outbound calls in one session(blended)
- Ability to start and stop recording an agent's calls at any time
- Ability to automatically record all calls
- Ability to manually or automatically call up to two other customer numbers for the same lead
- Automatically dial unlimited alternate numbers per customer until you get an answer
- Ability to schedule a callback with a customer as either any-agent or agent-specific
- Ability in Manual dial mode to preview leads before dialing
- Agents can be logged from anywhere with just a phone, web browser, and an internet connection
- Faster hangup and dispositioning of calls with one key press (HotKeys)
- Definable Agent Wrap-up time per campaign
- Ability to add custom call dispositions per campaign
- Ability to use custom database queries in campaign dialing
- Recycling of specified status calls at a specified interval without resetting a list
- Dialing with custom Time Zone restrictions including per state and per day-of-the-week
- Dialing with Answering Machine Detection, also playing a message for AM calls
- Multiple campaigns and lead-lists are possible
- Option of a drop timer with safe-harbor message for FTC compliance
- Variable drop call percentage when dialing predictively for FTC compliance
- System-wide and per-campaign DNC lists that can optionally be activated per campaign
- All calls are logged and statuses of calls are logged as well as agent time breakdowns
- Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
- Several real-time and summary reports available
- Real-time campaign display screens
- 3rd party conferencing(with DTMF macros and number presets)
- 3rd party blind call transfer
- 3rd party conferencing with agent drop-off
- Custom Music-On-Hold and agent alert sound for inbound calls
- Estimated hold time, place in line, overflow queues and several other inbound-only features
- Skills-based ranking and call routing per inbound group(queues) and campaign
- Queue Prioritization per campaign and inbound group
- Single agent call queuing
- Ability to set user levels and permissions for certain features and campaigns
- Ability for managers to listen-in on agent conversations
- Ability for managers to enter conversations with agents and customers
- Ability for managers to change the selected queues for an agent
- Ability for agents to select a Pause Code when they are not active
- Ability for agents to control volume levels and mute themselves
- Ability for agents to view the statuses of other agents on the system
- Ability for agents to view details for calls in queue that the agent is selected to take calls from
- Ability for agents to select and click to take calls in queue from their agent screen
- Agent shift enforcement by day and time, defined per user group
- Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen
- Lead import web-based API
- Web-based data export utilities
- Separate Time-clock application to track user work time
- Web-based administration
- DID, phone and carrier trunk provisioning through the web interface
- The agent web application is available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian, Dutch, Swedish and Traditional Chinese.
- The admin web pages available in English, Spanish, Greek, German,Italian, French and Brazilian Portuguese
Center 1 transition a success!
LCI Solution successfully turned over to North Star Technology Inc. or NSTI the Center 1 of the Meritz building on 01 July 2011. The renovation of the 145 square meters with 36 stations went smoothly and as scheduled. The transition period of 60 days allowed NSTI, with the aid of LCI Solution Business Development team, for the adjustment period where minor adjustments were made and for the center to be operational.
The center 1 consists of 36 stations, an admin office, training room/pantry. All facilities needed to have an efficient and rewarding atmosphere.
As our motto states "Your success is our commitment", we make sure that every transition is prosperous and profitable to both business.
The center 1 consists of 36 stations, an admin office, training room/pantry. All facilities needed to have an efficient and rewarding atmosphere.
As our motto states "Your success is our commitment", we make sure that every transition is prosperous and profitable to both business.
Chatter Box Enters Agreement to Buy Call Center in Cebu
Press Release Source: Chatter Box Call Center Ltd. On Tuesday June 14, 2011, 8:00 am EDT
HONG KONG, June 14, 2011 /PRNewswire-Asia/ -- Chatter Box Call Center Ltd. (OTC:CXLL.ob - News) is pleased to announce that it has entered into a firm commitment and agreement on June 1, 2011 with LCI Solutions to buy their 40-seater call center, with 120 seat capacity utilizing 3 shifts, in Cebu, Philippines at Cortez Avenue, Mandaue City on or before September 2011. LCI Solutions has vast experience and a real track record in business development within the BPO space throughout the Philippines.
The alliance includes a seat leasing set up with LCI Solutions to enhance the company's virtual call center based platform and provide an edge to its clients via VICIdial hosting. The company will acquire all the assets and inventory of the Cebu facilities over a 90 day period. Under the terms of the agreements, LCI Solutions will also provide business development services to the company for acquisition of new clients.
The alliance will utilize the significant presence the company has had in the Philippines and will benefit the company's corporate and business customers globally who will gain access to competitive prices and transparency in service quality with the new technology. The pricing of the company services will run well below the global industry average and over 30% lower than the going rate in the Philippines, helping its clients achieve an incomparable price advantage.
About Chatter Box
Chatter Box operates a Business and Knowledge Process Outsourcing Technology / IT company that is currently building out a platform which will play an active role in the IT-Telecom / BPO / CRM / Contact Center industry globally. The management's primary objective is to build a Conglomerate -- Mega Contact Center Solutions firm by taking advantage of growth opportunities as the outsourcing industry grows by as much as 46% annually in the Philippines, and globally. This acquisition covers a portion of Chatter Box's business plan objective for a fraction of its internal pro forma cost.
For more information, visit http://www.chatterboxcallcenter.com/
To subscribe to Chatter Box mailing list, visit http://clicks.skem1.com/signup/?c=1SIhHe
LCI Solutions http://www.lcisolution.com/
HONG KONG, June 14, 2011 /PRNewswire-Asia/ -- Chatter Box Call Center Ltd. (OTC:CXLL.ob - News) is pleased to announce that it has entered into a firm commitment and agreement on June 1, 2011 with LCI Solutions to buy their 40-seater call center, with 120 seat capacity utilizing 3 shifts, in Cebu, Philippines at Cortez Avenue, Mandaue City on or before September 2011. LCI Solutions has vast experience and a real track record in business development within the BPO space throughout the Philippines.
The alliance includes a seat leasing set up with LCI Solutions to enhance the company's virtual call center based platform and provide an edge to its clients via VICIdial hosting. The company will acquire all the assets and inventory of the Cebu facilities over a 90 day period. Under the terms of the agreements, LCI Solutions will also provide business development services to the company for acquisition of new clients.
The alliance will utilize the significant presence the company has had in the Philippines and will benefit the company's corporate and business customers globally who will gain access to competitive prices and transparency in service quality with the new technology. The pricing of the company services will run well below the global industry average and over 30% lower than the going rate in the Philippines, helping its clients achieve an incomparable price advantage.
About Chatter Box
Chatter Box operates a Business and Knowledge Process Outsourcing Technology / IT company that is currently building out a platform which will play an active role in the IT-Telecom / BPO / CRM / Contact Center industry globally. The management's primary objective is to build a Conglomerate -- Mega Contact Center Solutions firm by taking advantage of growth opportunities as the outsourcing industry grows by as much as 46% annually in the Philippines, and globally. This acquisition covers a portion of Chatter Box's business plan objective for a fraction of its internal pro forma cost.
For more information, visit http://www.chatterboxcallcenter.com/
To subscribe to Chatter Box mailing list, visit http://clicks.skem1.com/signup/?c=1SIhHe
LCI Solutions http://www.lcisolution.com/
Chatter Box to Acquire LCI Call Center in Cebu
By Mini Swamy
TMCnet Contributor
Realizing that LCI Solutions has a proven track record in business development in the BPO space throughout the Philippines, Chatter Box Call Center Ltd announced its decision to acquire LCI's facility in that location. An announcement to this effect was made on June 1, 2011.
LCI Solutions specializes in the starting or relocating of BPO companies and isexpected to sell its 40-seat call center with 120 seat capacity utilizing three shifts. The center is located in Cebu, Philippines at Cortez Avenue, Mandaue City.
Chatter Box is expected to close the deal on or before September 2011 and will acquire all assets of the Cebu facility over a period of 90 days. LCI is also expected to extend its services to help Chatter Box acquire new clients.
LCI's established presence in the Philippines will be exploited by Chatter Box, which will transfer the benefits of competitive prices and transparency in service quality to its global customers. By offering a 30 percent lower price than the existing rate in the Philippines, Chatter Box hopes to help its clients have an incomparable price advantage.
By entering into a seat leasing arrangement with LCI, Chatter Box can enhance its virtual call center-based platform and provide its clients a competitive edge.
The management's primary objective at Chatter Box is to build a Mega Contact Center Solutions firm by exploiting the growth opportunities in the outsourcing industry not only in the Philippines, but also globally.
Mini Swamy is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.
TMCnet Contributor
Realizing that LCI Solutions has a proven track record in business development in the BPO space throughout the Philippines, Chatter Box Call Center Ltd announced its decision to acquire LCI's facility in that location. An announcement to this effect was made on June 1, 2011.
LCI Solutions specializes in the starting or relocating of BPO companies and isexpected to sell its 40-seat call center with 120 seat capacity utilizing three shifts. The center is located in Cebu, Philippines at Cortez Avenue, Mandaue City.
Chatter Box is expected to close the deal on or before September 2011 and will acquire all assets of the Cebu facility over a period of 90 days. LCI is also expected to extend its services to help Chatter Box acquire new clients.
LCI's established presence in the Philippines will be exploited by Chatter Box, which will transfer the benefits of competitive prices and transparency in service quality to its global customers. By offering a 30 percent lower price than the existing rate in the Philippines, Chatter Box hopes to help its clients have an incomparable price advantage.
By entering into a seat leasing arrangement with LCI, Chatter Box can enhance its virtual call center-based platform and provide its clients a competitive edge.
The management's primary objective at Chatter Box is to build a Mega Contact Center Solutions firm by exploiting the growth opportunities in the outsourcing industry not only in the Philippines, but also globally.
Mini Swamy is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.